If your seller account is restricted, your TCG Mark seller onboarding is not complete yet. Restricted means Stripe still needs more information before your seller account can fully accept payments and payouts.
What restricted means
A restricted account means:
Your account has restrictions
You need to complete the verification process
Additional information is required to enable payments
This is different from Pending. A pending account is still in progress. A restricted account usually means you submitted details, but Stripe still cannot fully enable the account.
Why this happens
The backend moves a seller account into Restricted when details were submitted to Stripe but charges are still not enabled. That usually means Stripe needs more verification or more account information.
What you can and cannot do
While your account is restricted, seller onboarding is not complete. The app blocks important seller actions including:
Creating listings
Importing trade listings
Updating shipping settings
You should treat a restricted seller account as not ready to sell yet.
How to fix it
Go back to the seller onboarding flow and continue the verification process. The onboarding page gives you a direct action: Complete Verification. Use that button to return to Stripe and provide any missing information.
What happens after you resolve it
Once Stripe enables the account properly, your onboarding status moves from Restricted to Complete. When that happens:
Your account is marked as seller-onboarded
Seller-only actions are unlocked
You can continue with shipping setup and listing cards
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