If you need help with your account, an order, or have a question about TCG Mark, there are several ways to reach customer support.
Help Center (recommended starting point)
The Help Center is the fastest way to find answers. You can browse articles, search for topics, submit feedback, and request support.
Go to tcgmark.com/help.
Browse or search for articles.
If you cannot find an answer, submit a support request.
Contacting support by email
[email protected] — General support, order problems, and account help
[email protected] — Privacy-related inquiries and data requests
[email protected] — Legal questions about the Terms of Service
Resolving order issues
If you have a problem with an order, use the in-app resolution system first:
Go to your Orders page and open the order.
Submit a refund or return request.
Wait for the seller to respond (72 hours for refunds, 5 days for returns).
Open a dispute if the seller denies your request.
Wait for platform review if the dispute moves to Under Review.
Submitting feedback and feature requests
Visit tcgmark.com/help to submit feedback and feature requests.
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