Requesting a refund or return on TCG Mark is straightforward when something goes wrong with your trading card order. Whether you received a damaged card, the wrong item, or simply changed your mind, here is how to submit your request.
Requesting a refund
You have 30 days from the delivery date to request a refund. If no delivery date is available, the window starts from the shipment date or payment date.
Go to Orders and open the order you need help with.
Tap Request Refund.
Select a reason: Item Not as Described, Item Damaged, Item Not Received, Wrong Item, Changed Mind, or Other.
Add a description of the issue (optional but recommended).
Choose whether you want a full refund or a partial refund.
For partial refunds, enter the amount you are requesting.
Submit your request.
The seller has 72 hours to respond. If they do not respond in time, your request is automatically escalated to a dispute.
Refunds cover the item price and applicable tax. Shipping costs are not refunded for buyer-initiated requests.
Requesting a return
You have 14 days from the delivery date to request a return. The order item must show a fulfillment status of Delivered before you can submit a return request.
Go to Orders and open the order.
Tap Request Return.
Select a reason: Item Not as Described, Item Damaged, Wrong Item, or Changed Mind.
Add a description of the issue (minimum 10 characters).
Submit your request.
The seller has 5 days to respond. If they do not respond in time, your request is automatically escalated to a dispute.
What happens after a return is approved
The seller may provide a return shipping label.
Ship the item back and add your tracking number in the app.
You have 7 days after approval to ship the return.
The seller has 14 days after you ship to confirm they received the item.
Once receipt is confirmed, the seller has 3 days to issue your refund.
If the seller does not confirm receipt or issue the refund within the deadlines, the return is automatically escalated to a dispute.
Refund request statuses
Pending — waiting for the seller to respond
Approved — the seller approved your refund
Processing — the refund is being processed
Completed — the refund has been issued
Denied — the seller denied your request (you can escalate to a dispute)
Escalated — your request was escalated to a dispute
Return request statuses
Pending — waiting for the seller to respond
Approved — the seller approved the return; ship the item back
Label Provided — the seller included a return shipping label
Shipped — you shipped the return and added tracking
Received — the seller confirmed they received the item
Refund Issued — your refund has been processed
Denied — the seller denied your request (you can escalate to a dispute)
Escalated — your request was escalated to a dispute
What if the seller denies my request?
If the seller denies your refund or return, you can escalate the issue to a dispute. Tap Escalate to Dispute on the denied request and provide a description of why you disagree. TCG Mark will facilitate the resolution process between you and the seller.
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