TCG Mark has post-purchase refund, return, and dispute flows that help buyers resolve problems with delivered or missing items.
What TCG Mark buyer protection covers
The current buyer issue flows cover reasons such as:
Item not as described
Item damaged
Item not received
Wrong item
Changed mind
Refund request window
The current refund flow uses a 30-day eligibility window. Refund eligibility is checked against delivery date, or falls back to order timing when delivery timing is missing.
The refund form supports both:
Full refund
Partial refund
Return request window
The current return flow uses a 14-day window for eligible delivered items. Returns are separate from refunds and are intended for cases where the item should be sent back.
Seller response deadlines
Refund requests: 72 hours
Return requests: the return flow has its own separate response handling
Refund requests that expire without a seller response can be escalated automatically to disputes.
Dispute resolution and escalation
If a seller denies a refund request, the buyer can escalate that request into a dispute. The current dispute system supports:
Dispute creation
Messages between buyer and seller
Evidence uploads
Resolution offers
Accept, reject, withdraw, and close actions
How to use buyer protection
Go to Orders and open the order you need help with.
Choose Request Refund or Request Return depending on the problem.
Select the reason for your request and provide details.
Wait for the seller response window.
If needed, escalate to a dispute.
Tips for a smooth resolution
Act quickly — submit your request within the refund or return window
Document everything — take photos of any damage or incorrect items
Keep packaging — retain all original packaging until the issue is resolved
Provide details — include a clear description of the problem
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