Use a dispute when a normal refund or return request has not solved the problem, or when your issue fits the direct dispute flow in the app.
On TCG Mark, disputes are tied to a specific order item. They give you a dedicated place to explain the issue, send messages, upload evidence, review seller offers, and track the outcome.
When to open a dispute
You may need a dispute when:
A refund request was denied and you want to challenge the result
A return request was denied and you still need help
The seller did not respond to your request in time
You need to open a direct dispute for an order item
Direct disputes currently support these categories:
Item not received
Item not as described
Unauthorized charge
Other
Open a dispute from an existing request
Go to Orders.
Open the affected order.
Open the existing refund or return request.
If the request was denied or expired, choose Escalate to Dispute.
The original request is marked as escalated and the new dispute starts in Open status.
Open a direct dispute
If your issue fits the direct dispute flow, be ready to provide:
The order item you are disputing
A dispute category
A detailed description of the problem
Evidence files (up to 10)
What you can do inside a dispute
Once the dispute exists, you can:
Review the current dispute status
Send messages to the seller
Upload evidence
Review any proposed resolution
Accept or reject a seller's resolution offer
Sellers can offer: Full refund, Partial refund, Replacement, or Other.
What happens after you open it
The dispute opens.
Messages and evidence can be added.
The seller may offer a resolution.
You can accept or reject that offer.
The dispute moves to a resolved or closed state when the process finishes.
Tips for a stronger dispute
Be specific about what happened.
Reference the exact card, condition, or delivery issue.
Upload clear evidence when you have it.
Keep follow-up communication inside the dispute thread.
Respond promptly when your response is needed.
Can I withdraw a dispute?
Yes. Buyers can close a dispute to withdraw it. The dispute moves to Closed.
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