If the card you received does not match what you ordered, start from the order details page and submit a refund or return request for that specific item.
First, document the problem
Before you submit anything, gather the details that explain the mismatch clearly. Helpful evidence includes:
Photos of the card you received
The card name, set, and condition you expected
The order details for the item you bought
Keep the card and packaging until the issue is resolved.
Option 1: Request a refund
A refund is usually the simplest path if you do not want to keep the item.
Go to Orders.
Open the affected order.
Open the item and choose Request Refund.
Select Wrong item received.
Explain what you received and what you expected.
Choose a full or partial refund.
Submit the request.
The order must be paid, the item must be delivered, and the refund must be requested within 30 days.
Option 2: Request a return
If you expect the card to be returned as part of the resolution:
Go to Orders.
Open the affected order.
Choose Request Return for the item.
Select Wrong item received.
Add a detailed explanation.
Submit the request.
Returns must be requested within 14 days and the item must be marked as delivered.
What happens next
Refund requests give the seller 72 hours to respond.
Return requests give the seller 5 days to respond.
If the seller approves, refunds move into processing and approved returns move into the shipping and receipt flow.
If the seller denies the request
If your request is denied and you still believe the item is wrong, you can escalate to a dispute where you can explain why you disagree, send messages, upload more evidence, and review seller resolution offers.
Tips for faster resolution
Act quickly while you are still inside the refund or return window
Describe the mismatch clearly
Include photos if possible
Keep the card until the issue is finished
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