Dispute statuses show where your case stands and whether you or the seller needs to act next.
All dispute statuses
Status | What it means |
Open | The dispute has been created and the case has started. |
Awaiting Seller Response | The seller needs to reply, send a message, or offer a resolution. |
Awaiting Buyer Response | The seller has offered a resolution and your response is now required. |
Under Review | The dispute is under platform review. |
Resolved in Buyer Favor | The dispute ended in the buyer's favor. |
Resolved for Seller | The dispute ended in the seller's favor. |
Partially Resolved | The dispute ended with an accepted partial outcome, such as a partial refund. |
Closed | The dispute is closed and no further action can be taken. |
What each status usually means
Open
The starting status when a dispute is first created, either directly or from an escalated request.
Awaiting Seller Response
The seller is expected to act next. This happens when the dispute has just started, you rejected a seller offer, or you sent a message that shifted the case back to the seller.
Awaiting Buyer Response
The seller has acted and you now need to respond. Most commonly, the seller has offered a resolution for you to accept or reject.
Under Review
The dispute is being reviewed at the platform level.
Resolved in Buyer Favor
The dispute ended in the buyer's favor.
Resolved for Seller
The dispute ended in the seller's favor.
Partially Resolved
The dispute ended with an accepted resolution that was not a full buyer-favor outcome, such as a partial refund or replacement.
Closed
A terminal status. Buyers can also close a dispute to withdraw it. Once closed, the thread is no longer active.
A common dispute flow
Open
Awaiting Seller Response
Awaiting Buyer Response if the seller offers a resolution
Back to Awaiting Seller Response if you reject that offer
A final resolved status or Closed
Where to check dispute status
You can track disputes from the dedicated disputes area in the app. The disputes page separates your cases into:
Open Disputes
Resolved Disputes
When you open a dispute, you can also see the category, the amount in dispute, messages and evidence, any proposed resolution, and the final resolution if one exists.
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