A partial refund lets you recover part of what you paid without treating the issue like a full refund or full return. This is useful when the item arrived with a problem, but you still want to keep it if the price is adjusted.
When a partial refund makes sense
A partial refund is often a good fit when:
The item condition is lower than expected
There is minor damage
The listing was slightly inaccurate
You want to keep the card, but not at the full purchase price
If the item is completely wrong, missing, or unacceptable, a full refund or return may make more sense.
How to request a partial refund
Go to Orders.
Open the affected order item.
Choose Request Refund.
Select the reason that best matches the issue.
Choose Partial refund.
Enter the amount you are requesting.
Add a clear explanation of why that amount is appropriate.
Submit the request.
How partial refunds work
There are two places where a partial refund can happen:
As a direct refund request from the order item
As part of a dispute resolution offered by the seller
In a dispute, the seller can offer a Partial refund resolution. If you accept that offer, the dispute moves into a partial-resolution outcome.
Limits on the refund amount
The refund cannot exceed the refundable item amount
Item tax is included in the refundable total
Any amount already refunded reduces what is still refundable
Buyer-initiated refunds do not include shipping
The partial refund field must be a valid amount greater than zero
What happens after approval
If a seller approves your partial refund request, or if you accept a partial refund during a dispute, the refund moves through the normal processing flow. The amount is recorded against the order item, the remaining refundable balance shrinks, and the refund goes back to your original payment method.
Partial refund vs. full refund
Partial refund | Full refund | |
You keep the card | Usually yes | Not always |
Amount returned | Part of the refundable item amount | The full refundable item amount |
Best for | Smaller quality or listing issues | Major problems, missing items, or a complete mismatch |
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